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Athens News Agency: News in English, 10-01-04
CONTENTS
[01] Air travel complaints down 13% in '09
[01] Air travel complaints down 13% in '09
Passenger complaints against airline companies over alleged violations
of travellers' rights, unreasonable delays or flight cancellations as
well as overbooking and luggage damages fell by 13 percent in 2009 in
comparison to 2008.
According to Civil Aviation Authority figures released on Monday, a
relevant office received 556 complaints in 2009, of which 360 referred
to flight cancellations and delays and over bookings, while the
remaining 196 complaints dealt with luggage loss or damages.
In 417 (75 percent) of the cases, passengers were vindicated. Penalties
were imposed on nine carriers that refused to comply.
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